Policies

1. Information We Collect

At Vijay Pharmacy, we may collect the following information when you interact with our services:

• Name and contact information
• Prescription details when provided by you or your healthcare provider
• Medical history relevant to your pharmaceutical needs
• Communication preferences and order history

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your medicine orders
• Providing pharmaceutical guidance and consultation
• Maintaining accurate medical records as required by law
• Communicating with you about your orders and healthcare needs
• Improving our services and customer experience

3. Information Protection

We are committed to ensuring that your information is secure. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Your medical information is kept strictly confidential and is only accessed by authorized pharmacy staff for legitimate pharmaceutical purposes.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your healthcare providers when necessary for your treatment
• With regulatory authorities as required by pharmaceutical regulations
• When required by law or legal process

5. Your Rights

You have the right to:

• Access your personal information held by us
• Request corrections to inaccurate information
• Withdraw consent for non-essential data processing
• Request deletion of your data, subject to legal requirements

6. Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, please contact us via WhatsApp or visit our pharmacy in person.

1. Acceptance of Terms

By using our pharmacy services, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.

2. Prescription Medicines

For prescription medicines:

• A valid prescription from a licensed healthcare provider is required
• We reserve the right to verify prescriptions with the prescribing doctor
• Prescription medicines will only be dispensed to the patient or their authorized representative
• We comply with all applicable pharmaceutical regulations and controlled substance laws

3. Product Availability

While we strive to maintain adequate stock of medicines and healthcare products:

• Product availability may vary and is subject to change
• We reserve the right to limit quantities on certain products
• Special orders may require additional time for procurement

4. Returns and Exchanges

Due to the nature of pharmaceutical products:

• Medicines cannot be returned once they leave the pharmacy
• In case of dispensing errors, please contact us immediately for resolution
• Unopened non-prescription items may be eligible for exchange within a specified timeframe

5. Professional Advice

While our staff provides pharmaceutical guidance:

• This does not replace consultation with your healthcare provider
• Always follow your doctor's instructions regarding medications
• Inform us of any allergies or medical conditions that may affect your treatment
• Read all medication labels and information leaflets carefully

6. Pricing

Regarding our pricing:

• All prices are subject to change without notice
• We strive to maintain competitive and fair pricing
• Government-regulated medicine prices are followed as per applicable laws

7. Limitation of Liability

Vijay Pharmacy shall not be liable for:

• Adverse reactions or side effects from properly dispensed medications
• Issues arising from failure to follow prescribed instructions
• Delays due to circumstances beyond our control

Our liability is limited to the price of the product purchased.

8. Modifications to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

9. Governing Law

These terms and conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Puducherry.

10. Contact Information

For questions about these terms and conditions, please contact us at: